Gulf Electronic Management Systems Company W.L.L. (GEMS) is a Third Party Administrator that has placed human capital, technology and quality at the forefront of efforts to offer its clients a 21st century world class alternative to a traditional back office operation. Highly skilled manpower and leading-edge innovative use of technology empowers GEMS as a cost-effective and trusted partner to delivers solutions.
Since its inception in 2005, GEMS has successfully used its proprietary medical software to deliver quality to clients. At the time specializing in Medical claims processing, today, GEMS has extended its range of services to encompass processing of motor claims, spare parts procurement and inventory and accounts management for one of Bahrain’s largest motor insurers and automobile workshops.
GEMS runs a professional call centre to assist clients and facilitate their claims and grievance handling. The medical Help Desk handled over 200,000 approvals in the last year completing the task in the stipulated 60 minute turnaround time.
GEMS works to employ, develop and retain the best our industry; We have a low employee attrition rate for our industry. The commitment of our people have helped us expand our business and earn client trust. GEMS is an equal opportunities employer, ensuring that compensation and benefits are standardized regardless of gender or nationality
We have a multinational work force; GEMS employs 165 staff, 40% of which is local manpower and is committed to the continued development of local talent. Staff are offered regular training and refresher courses to keep them updated in a wide range of subjects that keep them competitive in the workplace.